Help & FAQ

How do I create an account? +

Download IncomeSync from your app store (Windows/Mac), open the app, and click "Sign Up". Provide your email and create a password. You'll get a 1-month free trial with full access to all features.

Do I need a credit card for the free trial? +

Yes, we require a credit card to start your free trial, but it won't be charged unless you keep the subscription after the trial ends. You can cancel anytime during the trial with no charges.

How do I add my first paycheck? +

After signing up, click "Add Paycheck" and enter your income details:

• Gross income
• Deductions (taxes, benefits, etc)
• Pay frequency
• Pay period dates

IncomeSync calculates your take-home pay instantly.

Can multiple people use one account? +

Yes! IncomeSync supports multi-person households. Add family members and manage all household income in one secure app. Each person's data is encrypted end-to-end.

How accurate are the tax calculations? +

IncomeSync uses IRS withholding calculators to estimate taxes. Results are highly accurate but should be verified with a tax professional. We're not tax advisors, just a calculator tool.

Can I access my data on multiple devices? +

Yes! Use your encrypted backup to sync data between devices. Backups are encrypted with your device serial code (your key), so only you can decrypt them. Your data stays private and under your control.

What payment methods do you accept? +

We accept all major credit and debit cards (Visa, Mastercard, American Express) through Stripe. Your payment information is secure and encrypted.

Where is my financial data stored? +

Your financial data is stored ONLY on your device, encrypted with AES-256-GCM. We never see your unencrypted paycheck data. Backups you create are also encrypted; we only store the encrypted file.

Does IncomeSync sell my data? +

Absolutely not. We never sell, share, or monetize your data. We're committed to privacy-first software. Your data is yours alone.

Is IncomeSync GDPR and CCPA compliant? +

Yes. We comply with GDPR (EU), CCPA (California), and other privacy laws. You have full rights to access, export, or delete your data anytime.

What if I get a new computer? +

Easy! Export your encrypted backup from your old device, then import it on your new device using your backup key (device serial code). Your data transfers instantly and stays encrypted.

What does the subscription cost? +

IncomeSync costs $4.99/month after your 1-month free trial. That's it. No hidden fees, no upsells. Cancel anytime.

Can I cancel anytime? +

Yes! Cancel anytime with no penalty. Go to Settings → Account → Cancel Subscription. You'll keep access until the end of your billing period.

Do you offer refunds? +

We offer full refunds within 7 days of your first subscription charge. After that, no refunds (but you can cancel for free and use the rest of the month).

How do referrals work? +

Share your referral code with friends. When they sign up and make their first payment:

• You earn 2 free months ($9.98 value)
• Your friend gets 1 free month ($4.99 value)

You can refer up to 6 friends per year. Check Settings → Referral Program to generate codes and track referrals.

How do I contact support? +

Email support@incomesync.app with your issue. We respond within 24-48 hours. For urgent issues, include "URGENT" in the subject line.

How do I report a bug? +

Email support@incomesync.app with "Bug Report" in the subject. Include:

• What you were doing when the bug happened
• Steps to reproduce
• App version and device

Do you have video tutorials? +

Yes! Check the Help section in the app for tutorial videos on:

• Adding your first paycheck
• Multi-person households
• Backing up and restoring data
• Using tax calculations
• Referral program